Product Warranty

FocalGadgets.com chooses quality products to sell based on their excellent designs and proven hardware reliability. We check all of your orders during the packing stage to make sure that accessories are included. We have a strict testing process to ensure that your ordered products are functionally correct before they are packed and sent to you. This is in addition to the normal quality assurance check that all the goods have passed in the factory line.

1 year guarantee date

If there is quality problem with your product, please return it to us and we will offer you free repair service. Customer should cover the return shipping fee, and FocalGadgets is responsible for the shipping costs of arranging reshipment by air mail.
Sometimes we may give you a solution according to the goods' value either issue you a partial refund or send a replacement.
(However, for general Consumables such as battery, mouse and printing ink etc, We only offer 3 months guarantee, for Clearance products, Please subject to the special statement in the description.).

45 days Money Back

We offer Money-Back-in-45-Day-Service for every buyer. If you don't get the goods/items within 45 days after you pay, we will issue full refund to you first without any excuses. However, we sincerely hope you can repay if you finally get the goods/items after 45 days.

Recieve a wrong item?

Please send our service representative pictures so that we can know what item you did receive instead and we can try to find out the problem causes. After we confirm this fault, we will give you a solution according to its value either for return, free replacement or offer you low cost to buy it. Of course, if this needs to be returned, we will pay for the return shipping which sent by air mail.